All items within the United States are shipped via USPS Priority Mail, which includes tracking and $50.00 of insurance. If you would like Express Delivery or additional Insurance, please let me know as I will charge an additional fee for these services.
Givewave Studios is not responsible for items lost or broken once shipped. Claims can be filed with the USPS for lost/broken packages. The shop will, of course, help in the process of filing a claim and do all it can to gain a refund through USPS or work with you on a solution. This is for US buyers only due to insurance and tracking being optional for International buyers.
International orders are shipped First Class International Mail unless a prior agreement is reached.
We will not mark an item as “Gift” for Customs purposes. Please be aware that your country may charge additional fees when the item arrives. The buyer is responsible for all additional fees. Shipping overseas can take up to 6 weeks depending on country and Customs.
You can find more information regarding VAT here….
DAMAGED AND OR INSURED ITEMS
PLEASE **DO NOT DISCARD YOUR SHIPPING BOX **
Please be aware the carrier will require to see the box & a picture of the damaged item(s) in order to process a ” damage claim”. Please save ALL original packing materials and box with label. THESE ITEMS ARE NEEDED IN ORDER TO REFUND MONEY FOR BROKEN OR DAMAGED ITEMS.
Please be aware, if a claim is processed you will be reimbursed by the carrier for the amount of the insured ($50.00) item(s) not including your shipping cost. If you receive an item that is damaged or broken during transit, Givewave Studios will need to be notified within 2 days of the delivery date. Again, Givewave Studios will help with the claim process, but it must be started by you through USPS. You will be responsible for letting the shop know and taking over the claim as soon as possible This is required by USPS. Thank you for understanding.
INTERNATIONAL BUYERS, PLEASE READ THE ADDITIONAL INFORMATION BELOW
If you are an international buyer, please understand once the package leaves the shop’s possession it is no longer responsible for your item, lost items rarely happen. It is expensive to insure, get confirmation, or send priority mail overseas. Please keep in mind that Customs can hold your package up to 8 weeks. Your patience is appreciated.
Additionally, all customs fees (taxes) for International orders are the responsibility of the buyer, this is also the case on returned goods, if you are sending a returned item, you should mark the custom form with ‘RETURNED GOODS’ under the column for ‘value’ you should state ‘NA’ – (not applicable) if the return good has a value and customs charges me to collect the item, the shop will pass this fee onto the customer ie: the customs charges will be deducted from the final refund.
For expedited shipping or priority shipping overseas, Givewave Studios is not responsible for lost items. The shop will work with you to figure out what may have gone wrong, but will not ship a free item, nor will a refund (partial or full) be given for lost items. In the case of damage to a received item, depending on the extent, the shop will cover half of the standard shipping fees to have the item returned but the customer is responsible for the full cost of re-shipping out of the US. Please contact us with any questions.
A FEW THINGS TO KNOW
I use Eco-friendly packing materials. Most boxes are recycled boxes that are in very good condition/clean and can be used again. I usually use paper stuffing, foam or bubblewrap to pack all props and other items.
I’m always here to answer any and all questions. Please feel free to contact me.